The increasing fragmentation of users and applications has introduced substantial complexities for IT teams in accurately diagnosing when, where, and why disruptions to the digital user experience occur In the contemporary digital ecosystem. 

Users now work from everywhere - within corporate networks, remote locations, or mobile scenarios, using multiple devices to access apps, located in corporate data centers, hybrid cloud environments or multi-cloud architectures. 

The hybrid work model, where everything and everyone is now everywhere, makes it hard for IT teams to gain granular visibility and precise user experience analysis. In addition to these challenges, admins configure per application category path policy to meet various business needs.

For example, UCaaS vendors recommend direct internet access paths for voice and video traffic for optimum performance, while many organizations force web-based traffic to traverse via secure proxy deployments and non-web-based traffic and private app traffic to traverse over secure tunnel deployments to meet organizations’ business requirements. 

These varied requirements result in users accessing business-critical applications through different network paths that may move through different ISPs, nodes and inspection points. These multiple paths may result in degraded performance due to network latency or application bottlenecks, making it hard for IT teams to maintain optimal app performance across the different network paths.

Monitor Every Path & App with ADEM Intelligent Path Detection

Autonomous Digital Experience Management (ADEM) from Palo Alto Networks helps maintain optimal app performance across various network paths with its Intelligent Path Detection. ADEM intelligently analyzes the diverse paths users take when accessing these business-critical applications and provides end-to-end visibility and health of different ISPs, nodes, and inspection points where traffic traverses through.

Achieve unparalleled user experience for every app with ADEM Intelligent Path Detection.

With ADEM Intelligent Path Detection, IT teams can now visualize each user's exact path for a specific application to gain comprehensive visibility into their experience, including end-to-end network and application performance and hop-by-hop ISP node performance.

Example Topology for ADEM Intelligent Path Selection

The following are examples of how ADEM provides IT teams the visibility they need to see exactly where performance challenges may impact employee user experience across multiple pathways and applications.

SaaS application access via proxy connection.

Private application access via a secure tunnel.

UCaaS application access via direct internet connection.

Performance metrics for every application on every path.

Give IT Teams the Ability to Maintain Optimal User Experience Across Paths & Apps

ADEM follows real user traffic and provides visibility for both application performance and end-to-end, per ISP node network performance. 

Regarding application performance, ADEM provides IT teams a fast way to monitor application metrics including DNS lookup time, SSL connection time, TCP connection time, and HTTP latency. ADEM also simplifies uncovering end-to-end and per ISP node network performance issues, including latency, jitter and packet loss.

By analyzing these metrics from various data sources with ADEM’s powerful root cause analysis, organizations can quickly identify and address issues specific to any given path for any particular application. This holistic approach not only improves visibility but also empowers IT teams to ensure a consistent user experience for all users, regardless of how they connect to an application.

Learn more about ADEM on our website.